Thank you

Thank you for choosing Rasuke. We have a dedicated Support Center for all of your support needs. It includes our Documentation and Ticket system for any questions you have. We usually get back to you within 12–24 hours.

Ticket system

To help us solve your request quickly, please follow these steps before submitting a new ticket. This benefits everyone and helps us find the answer faster.

1. Make sure you are running the latest version of the template.
2. Make sure Node.js 18.18+ is installed and npm install completed without errors.
3. Run npm run tokens (or restart npm run dev) after editing tokens/tokens.json.
4. Check this documentation first — especially Development, Customize, and Local Preview.
5. Disable any additional third-party packages you added, then check whether the issue persists.
6. If the issue remains, submit a ticket with the page URL (or route) and the exact error / screenshot.

Support includes:

• Answering technical questions about the template's features
• Assistance with reported bugs and issues
• Availability of the AliThemes team to answer questions

However, support does not include:

• Customization services
• Installation services
• Third-party library licensing (for example a GSAP Club subscription, which is required for ScrollSmoother and SplitText in production)

Before you write

• Include your Node version (node -v) and package manager version.
• Mention whether the problem happens in npm run dev, in the exported out/ build, or both.
• Note the browser and whether reduced motion is enabled — several effects intentionally skip themselves for prefers-reduced-motion.